Property Management

Questions & Answers:

Where do your guests come from?

Our guests are primarily from the United States and Canada mostly from SC, NC, OH, PA, VA, NY, TN and WV. We also have international guests

How do you market my property?

Marketing is about attracting consumers by giving a product or service value. Word of mouth continues to be one of the best marketing tools for spreading information. To enrich guest’s experience and enhance our services.

We also provide a full-service marketing department, equipped to promote your rental through a variety of mediums to maximize exposure to local, national and international markets. We promote our vacation rentals through web and print advertising, direct mail, email campaigns and more. G.R.I.T.S. constantly seeks  out new and innovative ways to market a property and to improve the way we do business, all to increase exposure of your property to potential renters.

How are maintenance issues handled?

We have an in-house maintenance team that processes all maintenance issues. When a problem arises during normal business hours, we check our records to see if you have any special maintenance instructions or warranties and call the appropriate contractor to address the repair. The charges for those repairs will be included with your monthly statement. We have a maintenance tracking system that can be customized to your needs. As always, Property Services will keep you advised when major repairs are needed.

When do I receive my rental income?

Once every month, a statement of your account will be mailed to you. Your statement and a summary of your rentals will be mailed no later than the 10th of each month. You will be paid for guests who checked-out within that month. The statement will show income minus management fees and any repairs.